BUFFALO, N.Y. (WIVB) — Customers who have experienced a National Grid power outage for 72 or more consecutive hours are eligible to request reimbursement for loss of food and/or medication.
The reimbursement requests must be filed within 14 days of the restoration of power. According to the National Grid website, “Residential customers who experienced an outage lasting more than 72 consecutive hours due to a storm/incident will automatically receive a $25 bill credit for each subsequent 24-hour period of the outage and may be eligible for reimbursement due to food and/or prescription medication spoilage.”
